For sanitary reasons, all sales of lip glosses and lip care products are final. We cannot accept returns, exchanges or refunds on these products. We prioritize your health and safety and follow strict hygiene standards. Thank you for understanding.

Damaged or incorrect items

If your order arrives damaged or you received the wrong item, please email info@lipglossuniverse.com as soon as possible with your order number and a photo of the item, and our team will review it.

Lost or stolen packages

Please see our Shipping Policy for help with lost, stolen or returned packages.